PLS Logistics

  • Customer Service Representative

    Job Location US-PA-Cranberry TWP
    ID
    2018-1535
    Type
    Regular Full-Time
  • Overview

    Ensure daily customer services requirements and carrier utilization plans are met with respect to performance and profitability. Manage on-site assets and coordinate shipments.

    Responsibilities

    • Maintain working relationships with Client Customer Service and Production Planning Representatives to forecast shipping and customer delivery requirements
    • Attend Client Customer Service and Production Planning meetings
    • Utilize clients shipping, planning, and forecasting reports, and business operating system to obtain information relevant to present and future shipping requirements
    • Communicate shipping requirements and forecast in an accurate and timely manner to appropriate internal representatives
    • Communicate service related issues and resolutions effectively to Client Customer Service Representatives
    • Resolve client and carrier inquiries in a timely manner
    • Provide various freight bill audits and billing issues as required
    • Reports customer feedback to management, including any signs of customer dissatisfaction
    • Acts as a liaison between the customer and the load movement
    • Manage data integrity within PLSpro.
    • Manages on-site assets program
    • Other duties as required by business needs or as assigned

    Qualifications

    Minimum Requirements

    • PC proficient (Microsoft Office preferred), communication and organizational skills
    • Ability to work in a fast paced, high stress environment
    • Intermediate skill level with Microsoft Outlook, Word, and Excel
    • Must exhibit the ability to work in a collaborative team environment
    • Ability to multi-task and understand how to prioritize workload in order of importance

     Preferred Qualifications

    • Four year bachelor degree or equivalent transportation and/or logistic managerial experience or equivalent customer service experience, prefer candidate to be knowledgeable in rail and transload activities

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