PLS Logistics

  • Customer Service Representative

    Job Location US-PA-Cranberry TWP
    ID
    2018-1517
    Type
    Regular Full-Time
  • Overview

    • Schedule pickup and delivery appointments to ensure manageable transit time
    • Understand metrics that lead to the account to profitability including call center statistics, revenue & net revenue.
    • Direct communication with the Account Managers and team.
    • Identify and solve scheduling issues within the account manager or customer
    • Demonstrate thorough knowledge and understanding of various systems, technology, and tools to locate and schedule shipments for customer
    • Work with fortune 500 companies to ensure CRAD is met.
    • Profitability: Choose loads based on service levels and profitability targets.
    • Negotiate new lanes with customer based on profitability/capacity   • Proficient in teaching scheduling techniques in a classroom environment
    • Ensure all loads are covered that are expected to ship each day.
    • Ensure all accessorials are sent to the correct carrier within a timely manner
    • Complete Status Notification emails at the start of each business day
    • Assist with the training and development of all new logistics coordinators and AET’s through shadowing, best practice sharing, and technical support
    • Other duties as required by business needs or as assigned.

    Responsibilities

    • Positive results on the prior three consecutive coaching sessions
    • Intermediate skill level with Microsoft Outlook, Word and Excel
    • Ability to work flexible schedule
    • Flexibility on workload/ essential job functions
    • Must exhibit the ability to work in a collaborative team environment
    • Ability to multi-task and understand how to prioritize workload in order of importance.

    Qualifications

     

    • Associate degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience

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